Return and Refund policy
We want you to be happy with the products that you purchase from us, so in addition to your legal rights giving you 7 calendar days after you received to return products to us, if you're not completely satisfied with your purchase please contact us and we'll gladly exchange it or refund you.
You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as we can and, in any case, within 14 calendar days of the day on which the goods have been returned.
If the products were delivered to you, you must return them to us as soon as it's reasonably possible for you to do so with in the rules as follow.
- Please ensure the product hasn't been opened or used
- Please ensure where possible that before you take them back to us, your purchase is repackaged in a suitable way, ideally using the original packaging it was delivered in.
- The product or package damaged due to the transportation or not missing some product in the order
- Exclude in store purchasing
Step to submit the Return request and Refund
- Email your return request to firstname.lastname@example.org within 7 calendar days after you received to return products, emphasis the Order Number within an email
- We will verify and contact back to you within 1 - 3 calendar days for the result of acceptance or further information request
- Once you get the confirm from us, please re-packaging the product and send back to us. Note, the transfer fee of charge are owned by the customer
- Incase, the substitute product request, we'll deliver the new package via EMS to you within 1-3 calendar days after the original package received by us.
- In case the refund request, Refunds take 1-3 working days to be credited to your bank account